Last Updated: June 2026

QUICK-SKIM EXECUTIVE SUMMARY NOTICE

Please review these four critical operational baselines before checking the agreement box.

  • Direct US Sourcing Channels: TAG Motors specializes in custom-procuring elite off-road components directly from United States engineering systems.
  • Pre-Orders & Backorders are Final: In strict accordance with the Saudi Arabia E-Commerce Law guidelines regarding custom-procured and consumer-specified products, all Pre-Orders and Backorders are non-refundable and ineligible for cancellation or change-of-mind returns once processing has engaged.
  • Conditional Courtesy Window: Any request for order modifications or cancellations acts as a discretionary merchant courtesy. It is limited to a maximum timeframe of up to 24 hours post-checkout and is rendered void instantly if automated logistics channels or supplier procurement engage prior to that mark.
  • In-Stock Regular Inventory: Standard items actively held inside our local Saudi storage facilities maintain a statutory 7-calendar-day return window, provided they are completely uninstalled, unmounted, and preserved inside unblemished original retail packaging with factory seals intact.

OVERVIEW

This website is operated by TAG Motors. Throughout the site, the terms “we”, “us” and “our” refer to TAG Motors. TAG Motors offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you are prohibited from accessing the website or using any of our services.

SECTION 1 – LEGAL ELIGIBILITY AND ACCOUNT PRIVACY

By agreeing to these Terms, you represent that you are at least 18 years of age (the legal age of majority in the Kingdom of Saudi Arabia). If you are under 18, you may use our services and execute transactions only under the direct involvement, supervision, and explicit consent of a parent or legal guardian.

You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and restricting unauthorized entry to any device through which you access your active store session. You agree to accept full responsibility for all transactions and activities that occur under your account.

SECTION 2 – ELECTRONIC COMMERCE LAW COMPLIANCE & ADMINISTRATIVE TRANSPARENCY

In strict accordance with Article 6 of the Saudi E-Commerce Law, TAG Motors provides its official corporate identifiers transparently:

  • Commercial Entity: TAG Motors
  • Contact Email: admin@tag-motors.com
  • Platform Hosting: Secure, locally optimized e-commerce infrastructure.

Any data provided during account setup or checkout is securely managed under our independent Privacy Policy in strict compliance with the Saudi Personal Data Protection Law (PDPL).

SECTION 3 – ACCURACY OF PRODUCT DETAILS AND FITMENT SPECIFICATIONS

TAG Motors specializes in high-performance, specialized heavy off-road components (including suspension lift kits, heavy-duty steering stabilizers, tie rods, drag links, control arms, and vehicle-specific accessories).

  • Fitment Responsibility: While we make every effort to supply precise compatibility metrics, descriptions, and vehicle fitment profiles (e.g., for Jeep Wrangler, Gladiator, Ford Bronco), automotive modifications carry highly technical dependencies. It is your ultimate responsibility to verify technical fitment with a certified mechanical specialist prior to ordering.
  • Visual Representation: We make every effort to display product colors and engineering layouts with total accuracy. We cannot guarantee that your device’s digital display will represent the physical texture or color of the item perfectly.

SECTION 4 – PRICE TRANSPARENCY & “LANDED PRICE GUARANTEE”

We strictly abide by the Kingdom of Saudi Arabia consumer protection rules regarding explicit pricing rules:

  • For Orders Within Saudi Arabia (KSA): All prices displayed on our storefront at the final stage of checkout are Landed Prices. This means the total amount explicitly includes the raw cost of the components, international express air freight, all applicable Saudi Customs duties, and the 15% Saudi Arabia Value Added Tax (VAT) under ZATCA regulations. The delivery courier will not demand additional clearance fees at your door.
  • For Orders Outside Saudi Arabia (GCC & International): The prices displayed represent the item and outbound freight values only. Any destination customs clearances, local cross-border processing fees, or native national VAT rates are the exclusive legal responsibility of the importing customer upon arrival in the destination state.
  • Modifications: Prices for our products are subject to adjust without prior notice based on manufacturing updates or shifting international freight lane matrices.

SECTION 5 – DIRECT INTERNATIONAL FREIGHT PIPELINE & COURTESY CANCELLATIONS

Because TAG Motors operates an automated logistics infrastructure linked directly to premium US manufacturing entities, our fulfillment pipeline initiates immediately to secure international cargo space and manufacturing allocations.

  • Discretionary Courtesy Window: Any requests for order modifications, structural changes, or item cancellations are handled strictly as a temporary merchant courtesy and are not a guaranteed right. TAG Motors may consider written cancellation requests submitted up to a maximum window of 24 hours immediately following checkout.
  • Immediate Revocation of Courtesy: Crucially, if international logistics integration, automated US supplier procurement, or freight space booking occurs prior to the expiration of the 24-hour mark, the order shall be deemed final instantly and the courtesy window is automatically voided. TAG Motors shall not be held liable or responsible for processing order cancellations if automated fulfillment channels have already engaged within that timeframe. Once logs register that international channels are active, orders cannot be modified, rescinded, or altered under any circumstances.

SECTION 6 – STANDARD RETURN & REFUND POLICY (IN-STOCK INVENTORY ONLY)

This section defines the conditions, timeframes, and legal boundaries governing Returns, Refunds, and Exchanges for standard, locally fulfilled stock held inside our regional storage facilities.

6.1 Statutory Conditions for Return Eligibility

Customers maintain a statutory right under Ministry of Commerce rules to request a return within 7 calendar days from the exact date of physical delivery confirmation, provided the following absolute conditions are met:

  1. The product must be completely unused, uninstalled, unbolted, and unmounted.
  2. The item must reside inside its original, unblemished retail packaging, complete with all protective styrofoam profiles, hardware sub-kits, instruction manuals, and factory seals intact.
  3. The item must show zero signs of superficial scratching, structural tool marks, chemical fluid exposure, or any variable path modifications.

6.2 Prohibited Standard Return Scenarios

In strict compliance with Article 13 of the Saudi Arabia E-Commerce Law, a consumer is legally prohibited from rescinding or returning an order if:

  • The product was imported, designed, or manufactured specifically based on consumer specifications or customized configuration requirements (see Section 7 regarding Pre-Orders & Backorders).
  • The item has been physically bolted, installed, tested, or deployed onto a vehicle chassis, as automotive components present immediate safety-critical performance baselines once handled.
  • A defect or structural degradation occurred due to customer negligence, improper mechanical installation outside an authorized center, or vehicular accident impacts out on the trail.

SECTION 7 – PRE-ORDER & BACKORDER POLICY (SPECIALIZED SOURCING)

7.1 Sourcing Nature of Custom Orders

Pre-Order and Backorder items represent high-performance, specialized components (e.g., customized TeraFlex suspension grids, heavy-duty Steer Smarts steering linkages, Falcon shocks, or Clayton Offroad configurations) that are explicitly ordered, procured, and imported from the United States upon the customer’s direct mandate. These parts do not form a segment of TAG Motors’ regular, generic domestic storage catalog.

7.2 Non-Refundable Sourcing Clause

In strict accordance with the Saudi E-Commerce Law guidelines regarding custom-procured and user-specified products, once an order for a Pre-Order or Backorder item is locked into our system, the transaction is considered an active, legally binding cross-border procurement contract. Sourcing channels involve non-reversible manufacturing pipelines. Consequently:

  • Except where a courtesy exception is explicitly granted by management under the rigid conditions outlined in Section 5, these orders are completely final and ineligible for standard return, modification, exchange, or refund due to a change of mind, buyer error, or vehicle platform substitution.
  • All advance deposits or complete payments committed to initiate the trans-atlantic procurement chain are legally protected as non-refundable contract markers from the moment of checkout.

7.3 Statutory Exceptions for Custom Sourcing

The absolute and only legal exceptions where a custom-procured or imported component can be accepted for processing are:

  1. A verifiable, material deviation from the technical specifications confirmed on the customer’s store invoice at checkout (e.g., routing an incorrect axle width variation or wrong part number).
  2. A clear, independently verified manufacturing structural defect identified immediately upon unboxing (see Section 9 for reporting procedures).

SECTION 8 – EXCHANGE FRAMEWORK

Direct architectural item-to-item exchanges are not maintained within our automated WooCommerce system. If you desire a separate part variation, size clearance, or system tier, you must navigate the approved Section 6 Return track for your initial component (if eligible), secure a formal approval, and execute a completely new, independent purchase checkout via the platform.

SECTION 9 – HIDDEN DEFECT REPORTING & INSPECTION MANDATES

  • Logistical Inspection Duty: The customer bears total responsibility to visually review all freight crates and component boxing immediately upon delivery courier hand-off before providing a clearance signature.
  • Reporting Window: In accordance with standard commercial safety parameters, any hidden structural defect, visual fault, missing hardware sub-kit, or fitment mismatch must be reported to our customer care desk within 3 business days from the official date of cargo receipt.
  • Evidentiary Threshold: To open an internal evaluation file, the consumer must email admin@tag-motors.com with clear, high-resolution photographs and continuous video sequences capturing the uninstalled component, its specific part-number sticker, and a detailed mechanical summary of the observed deviation. Failure to supply objective verification within this 3-day window results in the automatic legal waiver of the claim.

SECTION 10 – FINANCIAL REFUND EXECUTION PARAMETERS

Once a Section 6 standard return or Section 9 technical deviation file has been formally inspected and confirmed as approved inside our operations center:

  • Processing Timeline: Financial clearing protocols will be triggered immediately. In strict compliance with Ministry of Commerce guidelines, funds will be returned to the buyer within a window not to exceed 14 business days, depending on the operational clearing cycles of national banking infrastructure or digital merchant pathways (Mada, Visa, Mastercard, Tabby, Tamara).
  • Payment Routing: Refunds are locked securely to the original card profile, electronic wallet account, or bank gateway routing network deployed at the moment of initial purchase. No cash alternatives or unverified third-party account credit routing requests will be honored under anti-money laundering structures.
  • Logistical Deductions: Original outbound shipping values are entirely non-refundable. The consumer remains legally responsible for all documented return freight transit costs and administrative restocking fees unless the return is executed under a confirmed, fault-based Section 9 technical error.

SECTION 11 – AUTHENTIC MANUFACTURER WARRANTY PROGRAM

11.1 Scope of Authorized Alignment

TAG Motors deals exclusively in authentic, top-tier off-road equipment. All components distributed through our storefront are protected by the official, comprehensive product warranty programs issued directly by the original brand entities in the United States (covering structural cracks, material fatigue, and casting discrepancies under normal vehicle operating loads).

11.2 Limitation of Store Mediatory Duty

TAG Motors operates exclusively as an authorized digital distribution channel. TAG Motors is not the direct product warrantor, holds zero sovereign legal right to independently approve or deny engineering warranty requests, and cannot issue secondary independent product replacements without factory authorization.

Our local customer care department will act as your dedicated structural liaison. We will manage the technical filing, package your unboxing media files, and represent your case directly inside the US manufacturer’s engineering portal to accelerate resolution.

Unless explicitly validated in a signed document by the original US manufacturer, any collateral costs—including local mechanical installation labor rates, secondary vehicle wheel alignments, regional vehicle rental charges, or custom clearance duties on secondary replacement shipments—are entirely excluded from warranty protection maps and remain the customer’s responsibility.

SECTION 12 – PROHIBITED INFRASTRUCTURE ARCHITECTURE USES

In addition to other structural prohibitions set forth across these Terms, you are prohibited from using the platform or its content:

  • For any purpose violating the laws, executive regulations, or public policies of the Kingdom of Saudi Arabia.
  • To scrape, crawl, spider, or systematically extract catalog pricing data, product descriptions, or technical fitment tables via automated scripts without express written consent from our management.
  • To distribute, upload, or transmit malicious software code, viruses, worms, or trojans engineered to impact the integrity, display speeds, or database layers of our WooCommerce environment.
  • To infringe upon our protected trademarks, vector iconography, branding assets, custom written blog guides, or the copyright assets owned by our partner US manufacturing brands.

SECTION 13 – ACCURACY OF BILLING AND ACCOUNT DATA

We reserve the right to refuse or limit any order placed on our system. In our sole discretion, we may cap quantities purchased per person, per digital profile, or per logistical destination address. These restrictions may apply to orders linked to the same customer file, matching card profiles, or orders using identical shipping coordinates.

You agree to supply completely current, accurate, and valid purchase and registration details for all orders executed at our store. You agree to immediately update account variables (including emails and communication paths) so that our logistical nodes can successfully route your tracking IDs and contact you cleanly.

SECTION 14 – SERVICE AVAILABILITY AND LIMITATIONS OF LIABILITY

TAG Motors strives to maintain uninterrupted, lightning-fast platform accessibility. However, from time to time, server nodes may undergo essential technical maintenance or database re-indexing, which may cause temporary access fluctuations.

To the maximum extent permitted under the applicable laws of the Kingdom of Saudi Arabia, TAG Motors shall not be held liable for indirect, incidental, or consequential damages resulting from platform downtime, custom vehicular installations executed outside authorized mechanical centers, or extreme off-road use cases that exceed the design parameters specified by the original US product engineers.

SECTION 15 – SEVERABILITY AND TERMINATION

  • Severability: If any single clause or provision within these Terms and Conditions is ruled unlawful, void, or unenforceable by an official judicial decree inside the Kingdom of Saudi Arabia, that specific clause shall be deemed severed from the agreement. Crucially, this determination will have zero impact on the validity, legality, and enforceability of all remaining structural sections.
  • Termination: The contractual obligations and operational liabilities bound to both parties prior to an account closure or platform exit shall survive the termination of this agreement for all legal purposes.

SECTION 16 – GOVERNING LAW AND RESOLUTION OF DISPUTES

These Terms and Conditions, alongside any separate operational agreements through which we provide you parts or logistical services, are governed exclusively by, and shall be construed in accordance with, the laws and regulations of the Kingdom of Saudi Arabia.

Any irreconcilable disagreements, consumer conflicts, or legal claims arising directly out of your platform usage or retail transactions shall be submitted exclusively to the jurisdiction of the competent courts of the Kingdom of Saudi Arabia.

SECTION 17 – AMENDMENTS TO THE TERMS OF SERVICE

You have the right to review the most current iteration of our Terms and Conditions at any time on this dedicated URL.

We reserve the right, at our absolute discretion, to update, alter, or replace any section of these Terms by publishing revisions directly to our website. It remains your exclusive responsibility to check our store parameters periodically for structural adjustments. Your chosen use of or access to the e-commerce storefront following the publication of any modifications constitutes full binding acceptance of those updates.

SECTION 18 – CONTACT INFORMATION

Official inquiries, regulatory audits, or questions regarding our structural Terms and Conditions should be directed to our administration team at: