FREQUENTLY ASKED QUESTIONS​

Q: Are the prices shown on the website final?

  • For Kingdom of Saudi Arabia (KSA) Customers: Yes. All prices displayed on our storefront for customers within Saudi Arabia are fully covered under our "Landed Price Guarantee." The checkout total is all-inclusive, covering the premium product, international express air freight from the United States, customs duties, and the 15% Saudi Value Added Tax (VAT). You will never face any hidden fees or unexpected courier bills at your doorstep upon delivery.

  • For GCC & International Customers: Prices shown on the store reflect the base cost of the components. International shipping charges, local country customs tariffs, and regional destination taxes are calculated separately and are the sole responsibility of the customer to settle with the local authorities or courier upon arrival.

Q: Is there an extra fee or dynamic price increase when placing a "Backorder"?

  • A: No. For our customers inside Saudi Arabia, there are zero price increases or dynamic adjustments when placing a Backorder. The total locked in at checkout remains completely fixed and fully inclusive of your delivery metrics.

Q: Why are items heavily processed via a "Backorder" status?

  • A: At TAG Motors, we specialize in high-end mechanical and structural alterations. To guarantee that your vehicle receives authentic, pristine components straight off the factory floor without long periods of warehouse weathering, we pull your suspension, steering, and armor gear directly from official premium US manufacturing channels as soon as your order is finalized.

Q: How long will it take for my order to arrive?

A: Because your premium build gear is handled using international express air-freight services straight from primary brand hubs in the US, our standard estimated delivery window right to your door is 10 to 14 business days.

Q: Do you offer Free Shipping options?

  • A: Yes! We offer complimentary standard express delivery on all domestic orders across Saudi Arabia that exceed a cart total of 2,500 SAR. For orders falling below this threshold, precise flat or weight-based shipping rates are cleanly calculated directly on the checkout screen.

Q: How can I track the live progress of my parcel?

  • A: Once our verification process clears and the item transitions into the international transit pipeline, you will automatically receive an automated email and SMS notification containing your direct carrier tracking link (FedEx/DHL/UPS/Aramex) to monitor your shipment's global journey.

Q: Are the brands and replacement hardware sold here genuine?

  • A: Absolutely. TAG Motors functions strictly as a premier authorized link to the industry's absolute best performance brands. Every piece of hardware—spanning industry leaders like TeraFlex, Steer Smarts, Falcon Shocks, and Clayton Offroad—is 100% authentic, brand new, and dispatched in its original retail manufacturer boxing.

Q: How do I verify that an asset will flawlessly fit my vehicle?

  • A: Our digital storefront features a specialized Year/Make/Model/Trim filtering infrastructure. By filtering for your specific platform (e.g., Wrangler JL Rubicon, Gladiator JT Mojave, or Bronco Sasquatch), the system isolates exact mechanical compatibility. Additionally, official installation guides (PDFs) and instructional layouts are embedded directly within the individual item pages.

Q: I am experiencing the terrifying highway steering shake known as "Death Wobble." Can your inventory resolve this?

  • A: Yes. Death Wobble is an intense, structural vibration issue standard in solid front axle setups when factory linkages yield to larger tire adjustments. We stock heavy-duty curative arrays specifically engineered to overcome this. Upgrading to items like TeraFlex Heavy-Duty Adjustable Track Bars, solid Steer Smarts YETI Series Linkages, and high-clearance Falcon Nexus EF Steering Stabilizers will completely isolate road impacts and safely restore absolute steering precision.

Q: Can I modify or cancel an active order?

  • A: Because our automated pipeline instantly initiates international procurement protocols and secures express space allocations with US manufacturers, order cancellations or structural adjustments are strictly limited to a 24-hour grace window immediately following checkout. Once international freight logistics have engaged, orders cannot be rescinded.

Q: Do my off-road performance components carry a warranty?

  • A: Yes. Every premium item distributed through TAG Motors is backed by its official, comprehensive US manufacturer warranty coverage (covering structural defects or material failure). Our domestic customer care division will actively coordinate with the brand's engineering division to streamline your verification process should a claim arise.